2nd and 3rd level support for Linux workstations at a research institution



  • Throughout Germany
  • Complex and diverse Linux infrastructure
  • Different locations with individual IT and organization
  • Research-oriented application environment

Passende Teile

Customer goals

  • Individual support for users even in unusual configurations
  • Reliable access to excellent know-how and extensive experience
  • Expertise in different fields as needed
  • Standardize administrative tasks


  • Getting to know the different environments and processes
  • Definition and testing of interfaces between customer, partner and GONICUS
  • Creating a uniform basis for standardized support processes
  • Taking responsibility in 2nd and 3rd levels

Positives Feedback

Achieved goals

  • Completion of the transition and regular operation of the necessary tools
  • Wide range of tasks from the Linux desktop to the Linux server
  • Selective support of the partner for special tasks
  • Integration into specialist working groups for continuous improvement

You want to know more? For full references and further information please contact us.

Bild 1: © Gennady Danilkin - - Bild 2: © Salih - - Bild 3: © ipuwadol - - Bild 4: © sdecoret -


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