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2nd and 3rd level support for Linux workstations at a research institution


Weltkugel

Customer

  • Throughout Germany
  • Complex and diverse Linux infrastructure
  • Different locations with individual IT and organization
  • Research-oriented application environment





Passende Teile

Customer goals

  • Individual support for users even in unusual configurations
  • Reliable access to excellent know-how and extensive experience
  • Expertise in different fields as needed
  • Standardize administrative tasks




Action

  • Getting to know the different environments and processes
  • Definition and testing of interfaces between customer, partner and GONICUS
  • Creating a uniform basis for standardized support processes
  • Taking responsibility in 2nd and 3rd levels




Positives Feedback

Achieved goals

  • Completion of the transition and regular operation of the necessary tools
  • Wide range of tasks from the Linux desktop to the Linux server
  • Selective support of the partner for special tasks
  • Integration into specialist working groups for continuous improvement





You want to know more? For full references and further information please contact us.



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Dipl.-Ing. Roland Rückert
  • Dipl.-Ing. Roland Rückert
  • Head of Sales
  • +49 (0) 29 32 / 9 16 - 157
  • +49 (0) 1 71 / 2 64 25 78
  • +49 (0) 29 32 / 9 16 - 257
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